| Abstract |
| After services design was introduced in Korea around 2010, it spread fast in academia and in the field. However, service design has problems that all new studies are faced with. Comprehensive concepts of service design exist but materialization of consensus concepts have not yet been established. In addition, until now, since the focus was on spreading `services design` term and concept, service design concepts have different interpretations by the participants and researchers. In service design, communication is frequently done through tangible outputs. Thus, there is a need to identify the outcome traits of service design which are different from traditional design (e.g., graphic design, industrial design, etc.), and communication ways to deliver benefits and competencies of service design.
This research studied the characteristics of the outcomes of service design, and generated a framework on characteristics of service design outcomes from the stage. Recognition of domestic service design outcomes were researched and analyzed. By using the framework from the literature review and research analysis, forms of service design outcomes are categorized. This paper suggests ways to consider when communicating service design outcomes, and also to contribute to the establishment of service design concept. |
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| Key Words |
| IHIP 서비스 특징, 서비스디자인 실무, 서비스디자인 커뮤니케이션, IHIP service characteristics, service design practices, service design communication |
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