| Abstract |
| When using an interactive product or system to achieve a goal, a user utilizes his/her existing knowledge and acquires new knowledge. Throughout this process, the user`s knowledge is constantly modified and generated. In the current technological era, however, interactive products and systems do not provide enough opportunities for users to generate their own knowledge in interaction. Rather, knowledge needed for producing quality results tend to be hidden behind product operation, not communicated to users. As a result, users` experience in interaction tends to be confined to passive machine-operating procedures, and users may not be able to learn how to adjust their product use in order to achieve quality results in various situations.
When designers seek to fully support users` goal achievement in interaction, they should consider how to support users` effective and efficient knowledge development. To this end, this particular paper aims to investigate users` knowledge acquisition and utilization process in their interaction with a product. This paper first defines what kinds of knowledge are involved in user-product interaction and what components and factors shape users` learning experience. Then, the effects of users` levels and types of knowledge on their knowledge process are investigated through some observational user studies. The observation results particularly emphasize that in order to achieve quality results through interaction, it is necessary for users to acquire and properly apply sufficient problem-solving knowledge of the domain of concern (i.e. domain knowledge). |
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| Key Words |
| Interactive product design, Operation and domain knowledge, Users` learning experience |
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