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Vol.32, No.0, 41 ~ 51, 2011
Title
Research on Repurchasing Intentions & Coffee House Image Different according to Trust Level of Coffee House Customer
조수현 Cho Soo-hyun , 서재수 Seo Jae-soo
Abstract
This thesis drew a sample, targeting on large-scale franchise coffee house (Starbucks, Coffeebean, Pascucci, Hollys, Tomntoms, Angelinus, Cafebene), located in our country, and considering on sales and store quantity. The important aims of this thesis are to look into what research on coffee house Image different according to trust level of coffee house customer and the effects of coffee house Image on repurchasing intentions. and through the research result to offer suggestions for customer security and effective sales increase. The result is as followings. This thesis looked into research on coffee house Image different according to trust level of coffee house customer, hypothesis1, and found that both at the level of the obvious differences between clusters. hypothesis 2, and found that they had a positive effect. This thesis looked into the effect of coffee house Image on repurchasing intentions.
Key Words
커피전문점이미지, 신뢰수준, 재방문의도, Coffee House Image, Trust Level, Repurchasing Intentions
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