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Vol.31, No.0, 193 ~ 203, 2011
Title
Study on Wayfinding Behavior of Public Building Users
김신혜 Kim Shinhye , 김호월 Kim Howol
Abstract
The importance of the research on the wayfinding behavior for the users` efficient locomotion in the complex large public buildings is getting emphasized. In this research, we performed in-depth interviews with users in order to grasp the psychological reaction which users` display through the wayfinding process in the public building spaces. We made our special attention on users` behavior and psychological reaction in the case of wayfinding failure situation and checked on the users` reaction toward the building space itself. As a result, not only negative psychological reaction, but also the direct behavioral reaction such as the refusal of purchase, avoidance of revisit were observed. Also, the assessment and reaction on sign, one of the important elements in wayfinding, of users were researched as well as the common problems the users` feel. We concluded that wayfinding system design from the users` perspectives, grasp of users` route in the building, harmony within the environment, establishment of logic tree and consistency of information of sign system, adaptability and flexibility of information about the building space, and positive participation of the actual users in the building during the wayfinding design process are required.
Key Words
사인, 길찾기, 공공시설, sign, wayfinding, public building
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