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DOI :
Journal Korea Society of Visual Design Forum , Vol.86, No.0, 171 ~ 182, 2025
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| Title |
| A Study on Emotion-Centered UX Design Directions for Enhancing Senior User Experience in Digital Service Utilization - Focusing on Digital Healthcare Based on ADL Criteria - |
| 고은희 Eunhee Koh , 조아라 Ara Cho , 이인호 Inho Lee , 조아라 Ara Cho |
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| abstract |
| Background As societies age, the usability of digital healthcare services has become crucial for improving seniors' health and quality of life. However, these services often prioritize technical aspects over emotional experiences, limiting their effectiveness. This study validates the importance of emotional factors in senior user experience (UX) and suggests integration strategies.
Methods The study employed both theoretical review and empirical research. In the theoretical review, the characteristics of senior user experiences and emotional user experience factors were analyzed. For the empirical research, ethnographic research methods were applied to four digital services, involving 26 seniors and 4 senior care providers. Both non-verbal observation methods (photo diaries) and verbal observation methods (in-depth interviews) were conducted in parallel. Subsequently, a focus group discussion (FGD) was held to identify key factors of senior user experience and determine their priority rankings.
Result Emotional evaluation factors such as positive expectations, connectedness, and self-determination were identified as top-ranking factors across four digital services― smart rings, smart pillboxes, air purifiers, and smart gloves. This indicates that emotional factors may have a greater impact on senior user experience than technical factors.
Conclusion In conclusion, the study confirmed that emotional user experience factors must be considered alongside functional factors in digital services. It also proposed a user experience direction that incorporates emotional considerations for future development. These findings suggest that digital services can contribute to improving the quality of life for senior users and alleviating social isolation. |
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| Key Words |
| 시니어, 디지털 서비스, 감성 중심 사용자 경험, Senior, Digital Service, Emotional User Experience |
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