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DOI :
Journal Korea Society of Visual Design Forum , Vol.52, No.0, 113 ~ 125, 2016
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| Title |
| Constructive relations of beauty Salon Employees` Communication Satisfaction, Organizational Justice, Interpersonal Relationship Stress and Organizational Effectiveness |
| 조경미 Kyung-mi Cho , 조기여 Ki-yeu Jo , 유태순 Tai-soon Yoo |
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| abstract |
| Background Beauty service industry has developed in the form of high-tech knowledge industry around advanced countries. However, it is still in the form of conventional industry of traditional personal service industry on a number of points. Companies are becoming larger, focusing on some companies. And in particular, a gap is widening according to size, as cosmetology-related franchise is expanding. Among beauty salons, the percentage of beauty franchises is only 1.3%. However, they account for 24% of market share (Youngae Park, 2015). With regard to Korean beauty salons, about 96% of all businesses have 4 or less staff members. And small self-employed businesses take the central place. The actual condition is that the competitiveness of industry is weak. Most of businesses belonging to beauty service industry take much interest in customers, but don`t pay as much attention to employees as to customers yet. Hence, this study is intended to examine constructive relations of beauty salon employees` communication satisfaction, organizational justice, interpersonal relationship stress and organizational effectiveness so as to give help with the development of beauty service industry by efficiently managing human resources and suggesting a correct strategic direction in this regard in case of intending to manage beauty service industry highly dependent on human resources in terms of skills and service.
Methods 673 employees of beauty salons in Daegu·Gyeongbuk province have been surveyed from 17 August 2015 to 23 September 2015. And an analysis was made by using SPSS 23.0 and AMOS 23.0.
Results It was shown that there was a direct effect between variables.
Conclusions First, it was shown that beauty salon employees` communication satisfaction, organizational justice and interpersonal relationship stress had a direct effect on organizational effectiveness. Second, it was shown that beauty salon employees` communication satisfaction and organizational justice had a direct effect on interpersonal relationship stress. Third, it was shown that communication satisfaction had a direct effect on organizational justice. |
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| Key Words |
| 미용종사자, 조직공정성, 조직유효성, Beauty Salon Employees`, Organizational justice, Organizational effectiveness |
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