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DOI :     Journal Korea Society of Visual Design Forum , Vol.62, No.0, 33 ~ 49, 2019
Title
The Effects of Resilience on Turnover Intention in Hair Salon Employees - Focusing on the mediating effects of job stress -
홍정아 Jung-a Hong , 홍보경 Bo-kyung Hong
abstract
Background According to a survey on cosmetology businesses across the country by Statistics Korea, the number of hairdressing businesses has gradually increased. At the same time, the number of hair salon employees has been on the rise as well. With expectations of further growth and job creation, there should be in-depth studies on hairdressing manpower. This study focused on stress at work. The degree of job stress can vary depending on an individual’s resilience level. Considering the fact that it is a crucial element which can cause turnover intention, it is a time to concentrate on enhancing manpower. Methods Resilience was establised as an independent variable, turnover intention was set up as an dependent variable, and job stress as parameters in this study. A questionnaire was conducted on 687 employees of the hair salon. SPSS were used for analysis. Result Resilience has a negative effect on job stress and turnover intention while job stress reveals a positive influence on turnover intention. In addition, job stress showed a partial mediating effect between resilience and turnover intention. Conclusion It is crucialritical to manage hairdressers’ job stress and urgent to develop and apply a program which can enhance resilience. It is also very important for hair salons to develop a decent human resources management system and build their competitiveness.
Key Words
회복탄력성, 직무스트레스, 이직의도, resilience, job stress, turnover intention
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